Support

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Frequently Asked Questions

Savor Scan is an AI-powered app that scans restaurant menus with your camera, detects potential allergens, and recommends dishes based on your ingredient preferences. It works with menus in any language and translates results into your preferred language.

Savor Scan uses advanced AI (OpenAI GPT) to analyze both menu text and images. While it achieves high accuracy for common dishes, it provides estimates, not guarantees. Hidden ingredients in sauces, dressings, or preparation methods may not always be detected. We strongly recommend always confirming with restaurant staff, especially for severe allergies.

Yes. Your allergy, preferred ingredient, and disliked ingredient data is stored only on your device and is never sent to our servers. The safety and preference matching happens entirely on your phone. Only the menu image and extracted text are sent for AI analysis.

The app UI, analysis results, allergen labels, and staff questions are fully available in English, Korean (한국어), Japanese (日本語), and Chinese (中文). The AI can analyze menus written in virtually any language and translate results accordingly.

Absolutely! Even without allergies, Savor Scan is useful for finding dishes that match your preferences. Register ingredients you love (like cheese, seafood, or spicy food) and the app will highlight matching dishes with a ★ star. It's like having a personal menu guide at every restaurant.

On the home screen, below the standard allergen toggles, there's a text field where you can type any custom allergies separated by commas (e.g., "peach, kiwi, buckwheat"). The AI understands allergens entered in any language.

An "Uncertain" rating means the AI couldn't confidently determine all ingredients. This might happen when a menu item name is vague, sauce/dressing ingredients are unclear, or the photo didn't capture enough detail. We recommend asking restaurant staff about these items. Tapping the ? icon next to "Unknown" allergen tags shows more details.

For each menu item, the AI generates allergy-related questions in two versions: one in the menu's original language (so restaurant staff can read it) and one in your selected language (so you understand what's being asked). Simply show your phone screen to the staff.

Pro subscribers ($14.99/month) enjoy: complete ad removal and priority analysis speed. All core features (allergen detection, preference matching, staff questions) are available to free users as well.

iOS: Settings → Apple ID → Subscriptions → Savor Scan → Cancel Subscription.
Android: Google Play Store → Menu → Subscriptions → Savor Scan → Cancel.
Cancellation takes effect at the end of the current billing period. You'll retain Pro access until then.

Tap on the menu item in the results, then use the "Report issue" button at the bottom of the detail sheet. You can report false allergen detections, missed allergens, or incorrect ingredient estimates. Your feedback is stored in our knowledge base and helps improve future accuracy for that dish.

An internet connection is required for menu analysis, as the AI processing happens on our cloud servers. However, your allergy and preference settings are stored locally and available offline.

Still Need Help?

Send us a message and we'll get back to you as soon as possible.

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Response Time

We typically respond within 24–48 hours on business days.

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Languages

We accept inquiries in English and Korean.

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Tips for Faster Help

Include your device model, OS version, and a description of the issue. Screenshots are always helpful!